Out of the many industries that we are well familiar with, the healthcare industry is experiencing a period of intense tech transformation. Traditional IT applications are quickly being overturned in favor of newer wireless and digital solutions and many healthcare providers are struggling to keep up with the advancing technology.
If your company is one of the many that have been “left behind” by tech development, then it’s likely that most of your IT problems are due to the continued use of outdated legacy systems.
Here at Emerald City Solutions, we have a proven track record of helping companies in the healthcare industry optimize and streamline their systems. But, unlike most IT firms, we never place emphasis on updating tech just for the sake of tech.
This is because throwing technology at an issue rarely helps it go away.
Instead, we believe that it is the duty of our IT firm to FIRST: fluently understand the tech problems facing your team, and SECOND: suggest IT solutions tailored to meet the unique demands of your situation.
IT Problems Facing The Healthcare Industry
From clinic-specific IT issues, like optimizing PAN scanners, to industry-wide problems, like HIPPA, Emerald City Solutions has spent decades helping healthcare companies resolve their IT troubles.
To give you an idea of our range of expertise, here are some of the problems that we encounter and solve on a weekly basis:
- Legacy systems that are slowing productivity and are difficult to support.
- Outdated communication systems.
- Lackluster infrastructures that have trouble keeping up with growing data and EHRs.
- Trouble maintaining a wide range of mobile applications and devices.
- Increasing risk and security problems, endangering HIPPA compliance.
- Problematic vendor relationships which prevent clinics from taking advantage of hospital technology.
Whether you are facing basic office operational issues or a more advanced technology crisis, like ensuring Meaningful Use compliance, you can rest assured that we have solved dilemmas just like yours.
Your tech systems need to be managed effectively and need to be able to talk to each other in a proactive and dependable way. So what we do is look at your system holistically and solve problems across your entire infrastructure.
Depending on your situation, this could include ensuring that your systems are properly interfaced or having our security experts guide you through security frameworks like HIPPA and Meaningful Use.
Ultimately, here at Emerald City Solutions, our goal is for you to be getting as much value from your technology systems as possible.
An IT Firm That Understands The Unique Demands Of The Healthcare Industry
To give you an idea of how we work, let’s take a deeper look at some of the IT problems we help healthcare companies solve!
Accurate interfacing is a challenge that most medical providers face. This is because troubleshooting these systems can be like trying to find a needle in the haystack.
If your company lacks the IT talent to optimize your medical interfaces, then our team of IT experts can quickly bring your systems up to speed and ensure they are running at maximum efficiency.
We help all your systems connect, talk with each other, and share information.
Wireless Systems & Mobile Workforce
Wireless systems play a critical role in today’s healthcare environment. This includes mobile workforce systems, remote access technology for employees who work from home, and the infrastructure that is behind both these applications.
Mobile workforce optimization is a challenge that we frequently see, as medical providers have trouble syncing all of their wireless systems. For example, a wireless device might be working in Room A and C but not in Room B. We help solve problems like these and ensure that your wireless systems are working for your company, not against you.
Another big problem facing providers is expanding their mobile workforce outside the office. This could look like having employees work at other clinics, moonlighting at another facility, or even working from home on-call. Remote access technology for medical systems enables you to call your team into action no matter where in the region they are. The Emerald City Solutions team has years of experience fine-tuning mobile workforce technology and we will make sure that your systems work the first time, every time.
Most clinics don’t have the resources to host larger technologies (for example, MRIs, lab reports, etc). Fortunately, hospitals are happy to work with clinics and give them access to these advanced tech systems.
Unfortunately, this means that the clinics are forced to work with hospital-based IT teams. And a story we hear time and time again is that hospital IT teams don’t take clinics seriously and like to talk over them with technical jargon that the clinic teams don’t understand.
This prevents clinics from taking full advantage of hospital technologies because they’re fighting an IT battle where the hospital IT team is hostile and won’t facilitate the clinic’s needs.
Emerald City Solutions is able to solve this problem by standing in the gap between clinic and hospital and mediating between the two. After all, IT is what we do — we live it and breathe it every day — and so we are able to communicate with the hospital team using the tech jargon they prefer, and then translate it to the clinic team using the language they prefer.
We take the hospital IT problem away from our healthcare customers and make it our problem instead — we’ll do what we do best and get the situation fixed so that you can continue providing the healthcare services you do best.
These are just a few examples of how Emerald City Solutions goes the extra mile to solve the unique IT problems facing the healthcare industry.
To learn more about our team of IT experts can do for your company, contact us today.