From the industries we work with, the architecture industry is undergoing a period of extreme technology fluctuation and change. New tech systems are being developed every day and old practices are quickly losing their effectiveness.
All of this change is intimidating for some architecture companies, who end up avoiding their IT problems instead of facing them head on. Other businesses try to adapt to newer systems but find out only too late that they lack the in-house IT talent to complete the transition.
Whichever way your architecture firm has responded to the current tech situation, one thing is for sure — your team is having IT problems.
Otherwise, why would you be here?
Perhaps it’s because your old tech team is unresponsive, or because no matter how many books they read, your in-house technician can’t seem to get rid of your problems — regardless of how you got here, you can rest easy.
You’ve come to the right place.
How We Use A “Problem First, Technology Second” Process To Solve Your IT Struggles
Here at Emerald City Solutions, we are committed to providing architecture companies with permanent solutions to their IT problems. Our client-retention rate is one of the highest in the industry and this is due to the effectiveness of our troubleshooting and IT management process.
What makes our process special?
The secret sauce can be found in our company’s mantra of “problem first, technology second.”
What this means is that we will never make tech recommendations right out of the gate. First, we will get to know your business and what your problem is. Then, only after we can be sure that a technology will solve your issue, we will make tech suggestions.
You may think that this is obvious, but the unfortunate reality is that many IT firms don’t follow this practice. For example, a common habit is for an IT to come in and throw technology at a problem until it goes away. As you can imagine, this often does more harm than good, inflating the client’s expenses and crippling their productivity.
To prevent this from happening, our team never makes technology recommendations until we understand exactly what a client’s problem is. This ensures that our IT solutions resolve your problem immediately.
Want to see what our “problem first, technology second” process looks like in action? Continue reading!
IT Problems Facing The Architecture Industry
At Emerald City Solutions, our skilled IT technicians have been serving the architecture industry for decades. Our experience, training, and quick thinking helps us come up with strategic solutions to your IT problems — when we fix something, it stays fixed.
Some of the most common problems we help architecture companies resolve include:
- Intellectual property management concerns and increasing data risk.
- Increased client and employee demand for faster systems.
- Legacy systems that are slowing productivity and are difficult to support.
- Outdated communication systems.
- Lackluster mobile workforce and remote access systems.
- Problematic vendor relationships which derail productivity and decrease profitability.
Are you facing these kinds of problems?
Whether you want to arm your business with tech standardization and controls, need help managing your vendors, or simply want to boost your infrastructure’s speed — our team can help.
An IT Company That Understands The Unique Demands Of The Architecture Industry
To give you an example of how we put our architecture experience and “problem first, technology second” process to work, let’s take a closer look at some of the struggles listed in the previous section.
Intellectual Property Management
Some of the most common problems we encounter are those that stem from intellectual property management. These problems deal with the following:
- Controlling who has access to blueprints and designs.
- Versioning control.
- Security measures to prevent employee theft of files.
- Security steps to prevent data theft from outside parties.
- Controlling who can modify designs.
As an architecture firm, your blueprints, plans, and designs are your intellectual property. If these files were to be lost or stolen, then you could potentially lose thousands of dollars.
Emerald City Solutions helps architecture companies prevent data loss by following our commitment to, FIRST: fluently understand the specific security needs of a company, and SECOND: strategizing and then suggesting solutions that are tailored to meet the unique security needs of the situation.
Using this process, we have helped numerous companies protect their data. Our security systems increase profitability and foster trust between a company’s leadership and their employees.
Do you need help with intellectual property management? Contact us today! We will sit down with your leadership and develop a fine-tuned strategy that solves your security concerns immediately.
Unified Communications
Conference calls are a constant presence in the lives of most architects. These can become pretty troublesome when you have to juggle multiple applications in order to share video, audio, screens, etc., during calls.
After years of hearing our clients complain about how difficult calls were becoming, we decided to put our company’s mantra to work again by developing a one-stop-shop solution to this problem.
The result is our Cloud Office Pro Elevate system (COPE).
COPE combines every communication function your office could need into a single application and interface. Our system includes:
- Phone system
- Mobile support
- Desktop support
- Video conferencing
- Screen sharing
- Remote office capabilities
- Desk phone integration
- Voicemail
- Fax
- And even a presence indicator!
COPE is a state-of-the-art answer to the industry’s desire for better unified communication services. Our system not only increases productivity and drives collaboration, it also lowers company overhead, is easily scalable, and is always dependable.
This is just another example of how our dedicated team goes the extra mile to solve our clients’ tech issues. When we set our mind to a problem, we fix it and make sure it stays fixed.
Advanced IT Services For The Architecture Industry
The team here at Emerald City Solutions understands the special demands of the architecture industry. We have dedicated our careers to creating dependable IT solutions that make your job easier.
Whether you are hoping to speed up your server, reduce spam, or would simply like to have an on-call IT consultant, Emerald City Solutions is the IT support firm for you.
To share your problems with us, or to hear more about our services, contact us today!
