From the industries we work with, the architecture industry is undergoing a period of extreme technology fluctuation and change. New tech systems are being developed every day and old practices are quickly losing their effectiveness.
IT Support Company for Architecture Firms
All of this change is intimidating for some architecture companies, who end up avoiding their IT problems instead of facing them head on. Other businesses try to adapt to newer systems but find out only too late that they lack the in-house IT talent to complete the transition.
Whichever way your architecture firm has responded to the current tech situation, one thing is for sure — your team is having IT problems.
How We Use A “Problem First, Technology Second” Process To Solve Your IT Struggles
Here at Emerald City Solutions, we are committed to providing architecture companies with permanent solutions to their IT demands. Our client-retention rate is one of the highest in the industry and this is due to the effectiveness of our troubleshooting desk support, and IT management process.
Technology Support For Architects
What this means is that we will never make tech recommendations right out of the gate. First, we will get to know your business and what your problem is. Then, only after we can be sure that technology will solve your issue, we will make tech suggestions.
You may think that this is obvious, but the unfortunate reality is that many IT firms don’t follow this practice. For example, a common habit is for an IT provider to come in and throw technology at a problem until it goes away.
IT Services that Focus On IT Support Needs
To prevent this from happening, our team never makes technology recommendations until we understand exactly what a client’s problem is. This ensures that our managed IT services and solutions resolve your problem immediately.
IT Problems Facing Architecture and Engineering Firms
At Emerald City Solutions, our skilled IT technicians and engineers have been serving architecture and engineering firms for decades.
Our experience, training, and quick thinking help us come up with strategic solutions, and support services to your IT problems — when we fix something, it stays fixed.
IT Services Company For Architecture Firms
Some of the most common problems we help architecture and construction companies resolve include:
- Intellectual property management concerns and increasing data risk.
- Increased client and employee demand for faster systems.
- Legacy systems that may be slowing productivity and are difficult to support.
- Outdated communication systems.
- Lackluster mobile workforce and remote access systems.
- Problematic vendor relationships which derail productivity and decrease profitability.
Whether you want to arm your business with tech standardization and controls, need help managing your vendors, or simply want to boost your cloud services and infrastructure’s speed — our team can help.
An IT Company That Understands The Unique Demands Of The Architecture Industry
To give you an example of how we put our architecture experience expertise and “problem first, technology second” process to work, let’s take a closer look at some of the struggles listed in the previous section.
Intellectual Property Management & Disaster Recovery
Some of the most common problems we encounter are those that stem from intellectual property management. These problems deal with the following:
- Controlling who has access to blueprints and designs.
- Versioning control.
- Security measures to prevent employee theft of files.
- Security steps to prevent data theft from outside parties.
- Controlling who can modify designs.
Industry-Specific Software & Hosted Hardware Solutions
As an architecture firm or design community, your blueprints, plans, and designs are your intellectual property. If these files were to be lost or stolen, then you could potentially lose thousands of dollars. Our industry-specific software solutions for architects ensure the success of your projects and the protection of your firm.
Emerald City Solutions helps architecture companies the same as they do construction firms prevent data loss by following our commitment to, FIRST: fluently understanding the specific security needs of a company, and SECOND: strategizing and then suggesting the solutions for architects that are tailored to meet the unique security needs of the situation.
Using this process, we have helped numerous companies protect their sensitive data. Our security IT systems increase profitability and foster trust between a company’s leadership and its employees.
Unified Business Communications Tools
Conference calls are a constant presence in the lives of most architects. These can become pretty troublesome when you have to juggle multiple applications in order to share video, audio, screens, etc., during calls.
The result is our Cloud Office Pro Elevate system (COPE)
COPE combines every communication function your office could need into a single application and interface. Our system includes:
- Phone system
- Mobile support
- Desktop support
- Video conferencing
- Screen sharing
- Remote office capabilitiesDesk phone integration
- Voicemail
- Fax
- And even a presence indicator!
COPE is a state-of-the-art answer to the industry’s desire for better-unified communication services. Our system not only increases productivity and drives collaboration, it also lowers company overhead, is easily scalable, and is always dependable.
Advanced IT Solutions For The Architecture Industry
The team here at Emerald City Solutions understands the special demands of the architecture industry and we provided IT solutions accordingly.
Whether you are hoping to speed up your server, reduce spam, or would simply like to have an on-call IT consultant, Emerald City Solutions is the IT support firm for you.
