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    Emerald City Solutions Blog

    Stay Up-To-Date With The Latest Technology News

    Clarifying a Few IT Stereotypes

    Clarifying a Few IT Stereotypes

    We’ve long accepted that, as an IT provider, there are a lot of stereotypes about what we can do and how we do it. Yet, just because we’ve accepted it, doesn’t mean we aren’t going to do anything about it. That’s why we wanted to use this blog post to clear up a few misconceptions about th ...

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    What About Managed IT Confuses You?

    What About Managed IT Confuses You?

    Do you understand what a managed service provider does for businesses just like yours? Some of what a MSP does can be a bit confusing if it’s not explained properly, leading to misinformation spreading. We wanted to take a moment to clear up what it is we help our clients with, as well as what we ...

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    4 Benefits of Remote Monitoring and Management

    4 Benefits of Remote Monitoring and Management

    As a managed service provider, one of our responsibilities is to ensure that your computing infrastructure is running without issue, and also without unduly interrupting your other employees. To accomplish this, we leverage remote monitoring and management tools that provide your operations with som ...

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    Why Break/Fix Gives Business Owners Nightmares

    Why Break/Fix Gives Business Owners Nightmares

    Like cars and industrial equipment, computers are complex machines. To function properly they will need to be maintained, and sometimes fixed. Components inevitably fail, users (very) often make mistakes, and sometimes other people deliberately break things out of a litany of emotions. If your compu ...

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    A Case in Support of Managed Services

    A Case in Support of Managed Services

    Thanks to what’s become known as the “as a service” business model, organizations of all sizes can take advantage of great services that once may not have been as accessible. Even better is that they are often provided at an even more affordable rate than ever before. We’ll walk you through ...

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    Why You Need to Be Familiar with Your SLAs

    Why You Need to Be Familiar with Your SLAs

    Normal. Usual. Typical. When your business is going well, it all feels “normal”. When you are faced with a major technology problem, however, it can trigger a series of catastrophic issues that interrupt, or in some cases destroy, the equilibrium reached when things are going as they should. T ...

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    How to Leave Fake Tech Support Hanging

    How to Leave Fake Tech Support Hanging

    Tech support is there to help you, except when it isn’t. Many fraudsters will pose as a support technician to gain a target’s trust, only to cause them serious issues. To keep your organization safe, make sure that you are able to spot the warning signs of tech support fraud. Incoming Message Y ...

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    You Can’t Ignore the Elephant in the Server Room

    You Can’t Ignore the Elephant in the Server Room

    If there’s an issue that everyone is hesitant to acknowledge, it is said that there is an elephant in the room. Many companies may find that today, these elephants live in their server rooms. We’ll acknowledge these elephants and talk about a few ways that you can evict them from your company’ ...

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    You Can’t Afford to Let Your Network Go Unmanaged

    You Can’t Afford to Let Your Network Go Unmanaged

    While maintaining any system can be a pain, your business can’t afford not to maintain your network. An MSP can help you to do so, delivering the benefits of regular network maintenance. Benefit 1: Fewer Support Needs As ‘maintenance’ can be loosely defined as making sure that something conti ...

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    Two Approaches to IT Support. One Clear Winner

    Two Approaches to IT Support. One Clear Winner

    As a modern business, your success depends on your technology functioning properly. As many businesses have discovered when their solutions did not function as intended, the effects can have considerable impact to their success rates. To help keep your business running, you need to be sure that your ...

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