Emerald City Solutions

Stay up-to-date with the latest technology news.

Do Your IT Solutions Support You the Way They Should?

Do Your IT Solutions Support You the Way They Should?

When selecting which solutions, your business will need as a part of its information technology infrastructure, it helps to look to the future and your plans to advance and expand. Of course, it also doesn’t hurt to make sure that you and your needs are covered, just in case something were to go wrong. This is why it is important to be sure you know the answers to the following questions, especially when someone else is managing your IT solutions.

 

What kind of service can I expect from my service level agreement?
SLAs are not created equal from company to company. Some providers will fully cover issue A, but leave you high and dry where issues B and C are involved. Some may cover A through C, but may only provide the bare minimum of service. Some may fully cover all issues, but their response times may be so slow that they may as well not cover them at all.

On the other hand, some companies will offer exceptional service, with reasonable response times between non-critical to emergency matters. Make sure that you know which kind of service you can expect from your solutions provider.

How will my network be managed?
This inquiry covers a few different concerns that you should make sure your provider addresses. First of all, you need to make sure that they are not going to charge you excessively for basic support and similar IT requirements. If your management costs are going to keep you from being able to improve in the future, it makes more sense to find a more reasonable provider. Speaking of future improvements, you need to make sure that your provider can handle changes that will happen over time.

After all, the primary goal of most businesses is to grow and become more profitable. This will necessitate improvements to your IT infrastructure in order to support the increased workload and increased user needs. If your provider isn’t prepared to help you grow, they have become a liability instead of an asset. Your business is built around the abilities of your IT, so if it can’t grow, neither can your business.

Is my business protected against possible disaster?
In IT, ‘disaster’ covers a wide scope of events. First, there’s the risk of hardware failure that could derail productivity and facilitate data loss if not properly prepared for. Of course, there are other causes of disaster as well, that can have many of the same effects to your crucial business data or the ability for the business’ employees to be productive. Without the means in place to enable the workforce to return to full productivity as quickly as possible, your business could easily suffer from ill effects as a result.

Data theft is another serious issue that businesses need to consider as well. Has your IT resource put the proper defenses in place to protect your data both on your internal systems and when it is accessed on a mobile device? Have they considered what will need to happen if an employee leaves and should therefore no longer have access to your data, even if it was accessed on their personal device?

These are just a few of the subjects your IT resource should have complete and reliable responses to. If you’d like to find out how we approach these matters, keep reading the Emerald City Solutions blog, and reach out to us directly at (206) 340-1616.

Tip of the Week: Tab Basics For Better Browsing
Are Shortcuts Sabotaging Your Progress?

Related Posts

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, 17 August 2017

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Blog Archive

Tag Cloud

Tip of the Week security email technology Best Practices Privacy IT Support malware Business Computing Backup hackers Cloud Hosted Solutions User Tips Internet Business Management Software business Managed IT Services Ransomware Small Business Social Media Unsupported Software Passwords Google phishing Browser Productivity Android threats Managed IT Hardware Disaster Recovery business owner devices App Alert Gadgets Screen Mirroring IT Services Smartphone Efficiency emails Facebook Cloud Computing Microsoft Outsourced IT Marketing Windows Network today ’s business world Webinar HBO Social Engineering Excel WiFi Root Cause Analysis solutions IT solutions Google Drive Employer-Employee Relationship iOS business computer system Microsoft Office Wireless Application Commerce mobile business Operating System Data Protection Communications Business Continuity snail mail consumer goods Computers Augmented Reality Money Data Recovery Windows 10s cyber threats Risk Management Telephone Systems Audit spam cost technology research organization Virtualization BDR Chrome Touchscreen Hosted Solution Solid State Drive IT Management Consultant Cybersecurity Spam Managed Service Provider Data Storage Hard Disk Drive locks users IT Solutions Unified Threat Management Computer Care time email protection Apps CrashOverride Information Technology blocks admittance Proactive IT Cybercrime Computer Fan employees today ’s Internet OneNote Cast Computer text messages WIndows Server 2008 Best Practice Business ’ Security Businesses SaaS Office 365 BYOD Windows 10 Facebook pop-ups Patch Management Innovation network security Emerald City Solutions Save Money Mobile Device Management Vulnerability search engines Outlook Upgrades Nanotechnology data leak Meetings access Data Security Smartphones company ’s network Shortcut Law Enforcement

Recent Comments

No comments yet.