Who We Are

Who We Are

Familia, familie, family….however you pronounce it, that’s what we are….we are family.

We are a family owned business, with lineage that has been doing business on the same block for over 100 years. We believe that this longevity occurs only when you maintain uncompromising honesty and integrity in every aspect of your operations.

We have grown our business and our client base solely on word of mouth. That’s because we know that reputation is the most important thing- and we do everything in our power to maintain that reputation. We do this via two things: Taking care of our clients and taking care of our community.

We love our special oasis in the NW and want to make sure it thrives, and by doing so we need to be both environmentally and socially responsible. One way is providing free recycling of electronic waste for clients to reduce dumping of toxic components. Another is our involvement in local educational advisory boards, as well as local Rotary Clubs where we follow the 4 Way Moral Code in running our business:

  1. Is it the truth?
  2. Is it fair to all concerned?
  3. Will it build goodwill & better friendships?
  4. Will it be beneficial to all concerned?

Our Mission

To satisfy our customers with superior quality, value, and service.

Our Promise

We don’t talk tech- we talk business. We take the confusion out of technology and talk to you as a human.

Our Vibe

We’re nerds. We LOVE technology. We are passionate about it and are constantly finding the most innovative ways to make life easier for you, our client.

Our Outlook

We don’t take ourselves too seriously, what we take extremely serious is the trust you give us. Creating long lasting business partnerships is the cornerstone of our company.

Testimonials

Emerald City Solutions is Top Notch!!! The best IT Partnership we have joined!! From the beginning, Emerald City Solutions met to understand our needs as it pertains to construction as well as our vision for the future.

Their expertise and knowledge helped put us at ease in making a switch, which was a very efficient and smooth transition with very little down time. We as a company feel they have done a remarkable job in handling our entire IT package and keeping us up to date with latest options if they feel it would benefit us and our industry.

Their service is exceptional with very quick response time. We highly recommend you partnering with Emerald City Solutions for your IT needs.

Joe G. & Debbie S.

Owners, Gaffney Construction

Allied Steel Fabricators has been partnered with Emerald City Solutions for 5 years now and they have never let us down during this time.

In the few instances where we have experienced a hardware or software issue, ECS has been diligent in attending to our immediate needs and often has us in touch with the correct service tech in a matter of minutes, even on weekends!

Every staff member is polite, honest, and knowledgeable – We look forward to many more years of business with ECS as our Information Technology experts.

Joel E.

Owner, Allied Steel Fabricators

I initially contacted Emerald City Solutions after purchasing a business that was in desperate need of updating in several areas. I was immediately met with a warmth and professionalism that can be hard to come by these days. We have dealt with just about every department at ECS and I have been blown away with the customer service and attention to detail provided by each and every person we’ve worked with.

Everyone is knowledgeable, helpful and very responsive to any and all communication efforts. From purchasing new equipment, to upgrading existing systems as well as service calls, all of our concerns have been met with prompt action. I can’t recommend Grant and his team at ECS enough and look forward to continuing to work with them for all of our IT needs!

Dr. Sherese

, (Healthcare)

I came to Emerald by way of a recommendation from an industry colleague. I was happy to leave my Seattle based IT provider who’s pricing model was entirely unpredictable with a combination of monthly contract AND hourly billing based on ??? (difficult for a small business managing cashflow).

At the time, I was working on an overhaul of our systems and needed expertise in cloud computing (eliminating onsite servers) and security (encryption for devices and communications) to enable our office which was going paperless and mobile as we introduced new CRM and document management tools. Big effort!

I really can’t say enough about the partnership. We have worked very well together (they’re patient and forgiving as I can be demanding). My team sees them as an outsourced extension of the office and doesn’t hesitate to get help when needed vs. the costly unpredictable service provider that we previously only contacted as last resort.

For me this combination of friendly available service and predictable pricing was exactly what we needed.

Having worked extensively in IT, I had a pretty good handle on what was needed, and am very satisfied with the results. I’d be happy to also take questions for those seriously considering a change in their tech support.

Jeff J.

Owner, (Finance)

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