Testimonials

Allied Steel Fabricators has been partnered with Emerald City Solutions for 5 years now and they have never let us down during this time. In the few instances where we have experienced a hardware or software issue, ECS has been diligent in attending to our immediate needs and often has us in touch with the correct service tech in a matter of minutes, even on weekends! Every staff member is polite, honest, and knowledgeable - We look forward to many more years of business with ECS as our Information Technology experts.

I initially contacted Emerald City Solutions after purchasing a business that was in desperate need of updating in several areas. I was immediately met with a warmth and professionalism that can be hard to come by these days. We have dealt with just about every department at ECS and I have been blown away with the customer service and attention to detail provided by each and every person we’ve worked with. Everyone is knowledgeable, helpful and very responsive to any and all communication efforts. From purchasing new equipment, to upgrading existing systems as well as service calls, all of our concerns have been met with prompt action. I can’t recommend Grant and his team at ECS enough and look forward to continuing to work with them for all of our IT needs!

I came to Emerald by way of a recommendation from an industry colleague. I was happy to leave my Seattle based IT provider who’s pricing model was entirely unpredictable with a combination of monthly contract AND hourly billing based on ??? (difficult for a small business managing cashflow). At the time, I was working on an overhaul of our systems and needed expertise in cloud computing (eliminating onsite servers) and security (encryption for devices and communications) to enable our office which was going paperless and mobile as we introduced new CRM and document management tools. Big effort! I really can’t say enough about the partnership. We have worked very well together (they’re patient and forgiving as I can be demanding). My team sees them as an outsourced extension of the office and doesn’t hesitate to get help when needed vs. the costly unpredictable service provider that we previously only contacted as last resort. For me this combination of friendly available service and predictable pricing was exactly what we needed. Having worked extensively in IT, I had a pretty good handle on what was needed, and am very satisfied with the results. I’d be happy to also take questions for those seriously considering a change in their tech support.