I came to Emerald by way of a recommendation from an industry colleague. I was happy to leave my Seattle based IT provider who’s pricing model was entirely unpredictable
with a combination of monthly contract AND hourly billing based on ??? (difficult for a small business managing cashflow). At the time, I was working on an overhaul of our systems and needed expertise in cloud computing (eliminating onsite servers) and security (encryption for devices and communications) to enable our office which was going paperless and mobile as we introduced new CRM and document management tools
. Big effort! I really can’t say enough about the partnership. We have worked very well together (they’re patient and forgiving as I can be demanding). My team sees them as an outsourced extension of the office and doesn’t hesitate to get help when needed vs. the costly unpredictable service provider that we previously only contacted as last resort. For me this combination of friendly available service and predictable pricing was exactly what we needed. Having worked extensively in IT, I had a pretty good handle on what was needed, and am very satisfied with the results. I’d be happy to also take questions for those seriously considering a change in their tech support.